Zapier

The ChatWerk Zapier integration allows you to connect your ChatWerk inbox with thousands of other tools—CRM systems, e-commerce platforms, internal tools, and more—without writing any code. You can automatically trigger workflows based on conversations and messages, or take action in ChatWerk from external systems.

Zapier Marketplace

You can find and install the ChatWerk Zapier integration directly via the invite Link:
Click here for the Zapier Invitation
From there, you can enable the integration and start building Zaps in just a few minutes.

General Information

Messenger Support

While the ChatWerk API supports multiple messaging channels, the Zapier integration currently supports WhatsApp only.
All triggers and actions executed via Zapier will apply exclusively to WhatsApp conversations and contacts.

Messenger ID Configuration (Important)

For the Zapier integration to work correctly, it is critical to configure the messenger_id properly.

• The messenger_id must be the WhatsApp phone number ID
• It must be provided in international format, without spaces or special characters

Example:

491511234567

An incorrectly configured messenger_id may result in triggers not firing or actions failing to execute as expected.

Authentication & Permissions

To connect ChatWerk with Zapier, simply log in using your ChatWerk credentials.
Important to note:
Zapier uses the same permission model as your ChatWerk inbox.
The rights you have in ChatWerk are the exact rights Zapier will have.
If you can view, send, or manage data in ChatWerk, you can do the same through Zapier.